LinkedIn’s Underbelly



Let me say this upfront: I like LinkedIn – I use it frequently because it delivers tangible professional value to me. It’s my uber online calling card, a searchable rollerdex and a cross-industry research tool rolled up into one; and the live status updates from my 500+ connections for market intelligence purposes are profoundly useful.

But here’s what I don’t like about LinkedIn. They’re a law unto themselves; a private company based in a faraway land with the ability – and sometimes the will – to arbitrarily suspend or delete your profile account. It has happened to me.

Many people fail to realise that their profile information which may sit on an online networks such as LinkedIn and Facebook is not their property. Yes, it’s your profile, but it’s not legally yours. If LinkedIn for instance were to delete or suspend your account you would have no legal redress. And where your account goes your profile information and network follows, resulting in immediately reduced online outreach and online visibility.

Some of us have spent years building up our profiles and our network of professional connections; for many it has become an important business asset. But again, an asset I have only limited control over.

LinkedIn suspended my account without notice because they claimed I owed them money. I ran some ads as a trial and authorised $100 to come out of my credit card (as an aside the click-thru results were fairly ordinary). But LinkedIn kept running the ads after the $100 had been exhausted. By the time I had worked out what was happening, several hundred dollars worth of advertising had been spent. LinkedIn asked for the money, and I replied by email as to what the situation was – pleaded my case – and heard nothing back. Then one day shortly after my account is suspended. Talk about rotten customer service: no discussion, no notice, no compromise. Just a big heavy hand flicking the off switch.

This is the kind of service you would expect from a monopoly – which is exactly what LinkedIn and Facebook have become for millions in their respective categories of professional and social networking. These are monopolies not in the traditional sense of there being no other choice, but rather they have each acquired the critical mass necessary to render other online networking options as practical non-options.

Yes, I paid the money and they restored my account – I had no (real) choice. But now I know who’s really in control here – and it isn’t me. As a professional I would advise anyone to maintain at least one other strong online presence aside from LinkedIn – a personal website or a blog would suffice from a search perspective. After all, professional online invisibility, whether by accident or design, is not a desirable thing these days. And I would also regularly export my full network contact data for safekeeping – just in case.

LinkedIn contact export option

 



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